3 really nice supporter service social web applications

A lot of commercial websites are starting to use pre-built web applications to help them support their customers and offer a more social customer experience. But I haven’t seen many charities using them!

Pre-built web applications mean that you can get up and running immediately with no development costs or time consuming projects. The applications are fully supported and you pay a smaller fee to use them (usually on a monthly basis). A lot of web applications are free for charities, or at least have discounts.

Here are the ones that I really like…

http://www.zendesk.com/
http://getsatisfaction.com/
https://uservoice.com/

We recently used User Voice with a client and their supporters have really got involved in giving them useful feedback about their web experience. It’s really helped them prioritise what they should be offering their users.

ANYONE ELSE OUT THERE TESTING THESE & GETTING POSITIVE RESULTS??

Categories: Digital, Top Tips

Resource Type: Blog

Posted by Beccy Murrell

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